Welcome to Modern Beach Bikini’s FAQ section! We’ve compiled answers to your most common questions about our beachwear, delivery, returns and more. Can’t find what you’re looking for? Our Aberdeen-based customer care team is always happy to help at [email protected].
About Our Products
What styles of beachwear do you offer?
We specialise in trendy, size-inclusive beachwear including:
- Bikini tops and bottoms (mix and match available)
- One-piece swimsuits
- Beach dresses for effortless cover-ups
- Stylish sarongs and skirts
- Complete beachwear sets
How do I choose the right size?
Our size-inclusive range caters to various body types. Many of our styles feature adjustable elements for a custom fit. We recommend:
Pro Tip: Order multiple sizes of adjustable styles to find your perfect fit, then easily return what doesn’t work. Our convertible designs mean one great fitting piece can create multiple looks!
Each product page includes detailed size charts – measure yourself while wearing similar undergarments to what you’ll wear with your beachwear for most accurate results.Are your swimsuits lined?
Yes! All our bikini bottoms and swimsuits feature a soft, quick-dry lining for comfort and modesty. Our fabrics are chosen specifically for their beach-to-street versatility.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. We never store your full payment details on our servers.
Can I modify my order after placing it?
We process orders quickly to get your beachwear to you ASAP! If you need to modify an order, please email [email protected] immediately with your order number. We’ll do our best to accommodate changes if your order hasn’t entered processing (typically within 24 hours).
Shipping & Delivery
Where do you ship?
We ship worldwide from our coastal warehouse in Aberdeen, UK! Some Asian countries and remote regions may have restrictions – please contact us at [email protected] for specific country inquiries.
What are my shipping options?
We offer two convenient options:
- Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Shipping: 15-25 business days via EMS for orders over £50
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For DHL/FedEx shipments, you can track every step of your package’s journey from our warehouse to your doorstep. EMS tracking may have limited updates until delivery.
What if my delivery is delayed?
While we carefully estimate delivery times, international shipping can occasionally experience delays beyond our control. If your package hasn’t arrived within 5 business days of the estimated delivery window, please contact us at [email protected] with your order number and we’ll investigate.
Returns & Exchanges
What’s your return policy?
We want you to love your Modern Beach Bikini pieces! You may return unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. Please note:
- Return shipping is the customer’s responsibility
- Original shipping fees are non-refundable
- Final sale items cannot be returned
How long do refunds take?
Once we receive and process your return (typically within 3-5 business days), refunds will be issued to your original payment method within 5-10 business days. The timing depends on your bank or payment provider.
What if my item is faulty?
We carefully quality-check every item before shipping. If you receive a defective product, please email photos of the issue to [email protected] within 7 days of delivery and we’ll arrange a free replacement or refund.
Account & Technical Questions
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder.
Can I change my account email address?
Currently, email addresses can’t be changed through your account settings. Please contact us at [email protected] and we’ll assist you.
Why can’t I access my account?
If you’re having trouble accessing your account, try clearing your browser cache or using a different browser. Still having issues? Email [email protected] with your registered email address and we’ll help restore access.
Still have questions? Our customer care team is here to help you prepare for your next beach adventure! Email us at [email protected] and we’ll respond within 24 hours on business days.
With sunny regards,
The Modern Beach Bikini Team
